Design Air Houston Office-281-469-6048 Your Subtitle Text
F.A.Q
What areas do we serve?
Greater Houston, Katy, Spring, Bellaire, Woodlands, Missouri City, Conroe, Cypress,Humble, Clearlake, and Sugarland.
How much does a Design Air Maintenance Agreement cost?
The first system cost $120 and each additional system is $100
Are we family owned?
Yes, We are family owned. Owner- Mark Rendon, native houstonian.
Do we provide same day service?
Yes! Definitely! We put a high priority on all of our emergency calls.
What are our regular hours?
8 am to 6:30 pm. Although we extend our hours to meet your needs if you ever need to discuss any questions or information.
Do we provide after hours service?
Yes certainly, all hours of night.
Do we charge extra for after hours?
We understand that a home or business is unbearable without air conditioning.
Our standard after hours dispatch charge is $139.00
Do we carry parts on the trucks?
Yes, all of our service trucks are well stocked with the most commonly used parts.
How much do we charge by the hour?
We do not charge by the hour, we feel everyone should be charged equally. We use a standardized pricing guide so everyone pays the same rate for the same work, regardless of who they are, where they live or which tech does the work.
How much are our service calls?
Our service calls are $89.00 for the diagnosis. After that you just pay for the repair necessary.
Will we quote you a price in advance?
Yes, before any work is done we quote a firm price, there are no hidden charges, and no surprises.
Are we licensed? By whom?
Yes we are fully licensed by the Texas Department of Licensing and Regulation.
Are we members of the BBB (Better Business Bureau)?
Yes we are with a A rating and zero complaints.
Do we employ NATE (North American Technician Excellence) certified technicians?
Yes we do.
Are we members of ACCA (Air Conditioning Contractors of America)?
Yes we are.
Do we use sub contractors?
No, all of our technicians are full time, trained weekly.
Have our employees had drug tests and background checks?
Yes, we run a clean company and have random drug tests and frequent back ground checks.
Do you have to be home when we come?
No, it is not always necessary.
Do we match our competitor's pricing?
No, we go above and beyond then what our competitors offer. The competition may sometimes be cheaper but cost you more later. For the service and quality we provide, we are the cheapest in town.
Do we have references?
Yes,
What kind of training do our technicians have?
Our technicians have weekly training for 2 hours for customer service and updates on the newest equipment and innovations.
What kind of guarantee or warranty do we offer?
We only use time tested, field-tested parts and supplies. They work better, lasts longer, saving you money. We offer an unprecedented Full Two Year Warranty on all repair parts! Also a Full Five Year Warranty on new equipment with a signed Design Air Maintenance Agreement during the term.
Greater Houston, Katy, Spring, Bellaire, Woodlands, Missouri City, Conroe, Cypress,Humble, Clearlake, and Sugarland.
How much does a Design Air Maintenance Agreement cost?
The first system cost $120 and each additional system is $100
Are we family owned?
Yes, We are family owned. Owner- Mark Rendon, native houstonian.
Do we provide same day service?
Yes! Definitely! We put a high priority on all of our emergency calls.
What are our regular hours?
8 am to 6:30 pm. Although we extend our hours to meet your needs if you ever need to discuss any questions or information.
Do we provide after hours service?
Yes certainly, all hours of night.
Do we charge extra for after hours?
We understand that a home or business is unbearable without air conditioning.
Our standard after hours dispatch charge is $139.00
Do we carry parts on the trucks?
Yes, all of our service trucks are well stocked with the most commonly used parts.
How much do we charge by the hour?
We do not charge by the hour, we feel everyone should be charged equally. We use a standardized pricing guide so everyone pays the same rate for the same work, regardless of who they are, where they live or which tech does the work.
How much are our service calls?
Our service calls are $89.00 for the diagnosis. After that you just pay for the repair necessary.
Will we quote you a price in advance?
Yes, before any work is done we quote a firm price, there are no hidden charges, and no surprises.
Are we licensed? By whom?
Yes we are fully licensed by the Texas Department of Licensing and Regulation.
Are we members of the BBB (Better Business Bureau)?
Yes we are with a A rating and zero complaints.
Do we employ NATE (North American Technician Excellence) certified technicians?
Yes we do.
Are we members of ACCA (Air Conditioning Contractors of America)?
Yes we are.
Do we use sub contractors?
No, all of our technicians are full time, trained weekly.
Have our employees had drug tests and background checks?
Yes, we run a clean company and have random drug tests and frequent back ground checks.
Do you have to be home when we come?
No, it is not always necessary.
Do we match our competitor's pricing?
No, we go above and beyond then what our competitors offer. The competition may sometimes be cheaper but cost you more later. For the service and quality we provide, we are the cheapest in town.
Do we have references?
Yes,
What kind of training do our technicians have?
Our technicians have weekly training for 2 hours for customer service and updates on the newest equipment and innovations.
What kind of guarantee or warranty do we offer?
We only use time tested, field-tested parts and supplies. They work better, lasts longer, saving you money. We offer an unprecedented Full Two Year Warranty on all repair parts! Also a Full Five Year Warranty on new equipment with a signed Design Air Maintenance Agreement during the term.